We accept order cancellation requests before an order has been shipped or production has started.
If you request a cancellation before shipment or production, the order will be cancelled and you will receive a full refund.
Once an order has been shipped or production has started, we may no longer be able to cancel the order.
If you have any questions about cancelling an order, please contact us at support@maverron.com as soon as possible.
Returns
We accept returns for eligible products.
Customers may request a return within 14 days after receiving the product.
To be eligible for a return, the item must be unused and in the same condition in which it was received. The item should also be in its original packaging where applicable.
Proof of purchase or order information may be required to process a return.
Please contact us at youxiang@123.com before sending any product back. Do not send products to the manufacturer unless specifically instructed by us.
We will provide the appropriate return address and return instructions after reviewing your request.
Refunds
Once we receive and inspect the returned product, we will notify you by email whether your refund has been approved or rejected.
If your refund is approved, the refund will generally be processed within 1–5 business days and issued to your original payment method.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund after it has been approved, please first check your bank account or payment account.
You may also contact your payment provider or bank, as additional processing time may be required.
If you have completed these steps and still have not received your refund, please contact us at:
support@maverron.com
Return Address
Please contact our Customer Service at support@maverron.com to obtain the appropriate return address and return instructions.